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Rating rules

You can participate in the rating only if you have purchased an airline ticket(s) on Tickets.ge and took the flight.
You can evaluate an airline the day after the flight based on the last segment of the route.
You can only evaluate an airline company you have traveled with. If you traveled with several airlines within one flight, you will be automatically offered to evaluate each of them.
If you want to vote, you will have to indicate the number of your booking (order) on Tickets.ge. If several people traveled under one booking number, the airline can be evaluated only once regardless of the number of passengers.
If you are a regular customer of a certain airline, the number of times you can evaluate it will equal the number of flights you have taken with this airline. Your opinion of the service provided by the airline may differ from flight to flight.
Most of the parameters are mandatory for evaluation, the rest are optional. You can't skip any of the mandatory indicators, otherwise your input won't be saved and accepted.
Please, do not evaluate at random. Try to remember every feature as accurately as possible and rate it out of 5 stars. The more accurate your evaluation is, the more accurate is the overall rating.
To keep the rating objective, we suggest that you avoid giving only the highest or the lowest evaluations.
Once you save your evaluation, you can't go back and change it.
We display an airline in the rating only after passengers have evaluated at least 200 parameters.
You can find the information about any airline whose tickets are available for purchase on Tickets.ge by typing its name or IATA number in the "Find the airline" box.

If you have evaluated an airline, saved the results, but don't see it in the rating, it means that the airline hasn't gained 1700 passengers' votes. Once that happens, a new position will appear in list of TOP airlines.

Tickets.ge Airline Rating is an independent rating that is based on our passengers' evaluations. The data is updated instantly as new evaluations appear.

The main purpose of the rating is to get an objective evaluation of the airlines whose tickets we sell. When voting, the passengers fairly and objectively assess the level of comfort provided by a certain airline.

The rating includes all the basic criteria of service: easy check-in, the quality of in-flight services, the conditions during the flight and while getting on/off the plane, at the babbage drop-off/reclaim, when traveling with children and other characteristics. We are very attentive to the passengers' wishes and modify the criteria based on your demand.

The main task of the rating is to help you choose the best airline when you are searching for airline tickets on Tickets.ge.

Privacy policy

We realize that we are responsible for the privacy of the data you provide to evaluate the airlines.
We guarantee complete anonymity of your rating. Your evaluation will not be linked with your email address, IP address, booking number and other parameters.
If you have any further questions about the rating rules or the conditions of participation, please contact us at: info@tickets.ge. Please write "Airlines Rating" in the email subject line.

Property rights

© All data of Airlines Rating on Tickets.ge belongs to Tickets.ge company. Any use of the data provided in the Rating is possible only upon agreement with Tickets.ge. Full or partial copying or use of the data as well as publishing the Airlines Rating statistics in any sources without the consent of the copyright holder is prohibited!

How the rating works

An airline's total score (index) consists of individual evaluations of an airline's performance (indicators). The evaluation indicators are related to most of the issues passengers are interested in when selecting an airline. Obviously, the set of the indicators is dynamic, and it has to match the criteria of local demand.

The final result of an airline is counted according to a special formula. The rating calculation mechanism includes both the total number of votes and the quality of the evaluations that make it up.

The formula of the rating: Rating= (V/(V+M)) х R + (M/(V+M)) х C

R - total score (index) of the rating
V - the number of votes for an airline on a certain criterium
M - the threshold of votes
R - the arithmetic mean of all the votes for an airline on a certain criterium
С - the average rating of all airlines

Rules for writing feedback

Anyone can leave feedback on his flight in the "Feedback" section.

Airlines Rating by Tickets.ge gives you an opportunity to add comments about airline companies to give airline representatives direct access to the passengers' feedback. The airlines that are interested in improving the quality of their service will read your comments and wishes. In case a controversial situation arises while you are traveling, you may ask us to forward the information to the airline's representatives, who will then conduct an internal investigation and inform you about their conclusion.

How to leave feedback

Select an airline in the rating.
Click on the tab "Feedback" — "Leave feedback" — and write!
NEW! Share photos fron your journey — add pictures with comments!

Rules

If you want to write about a controversial situation that arose during the flight and requires an internal investigation conducted by the airline and followed by the response of its representatives, please indicate your booking number.
You can add several pictures to your feedback. Supported image formats: jpg / png / jpeg / gif; file size up to 3Mb.
We will post your comment on our website after it passes the spam control, which can take from several minutes up to 24 hours. If you post a comment on the weekend, it will appear on the website the next workday.
Your comment must relate to the selected airline. We won't publish messages on other topics.
When adding a comment on our website, you automatically agree with the rules of Tickets.ge Offer and Acceptance Agreement.
If your feedback complies with the rules, it will definitely be posted on the website. If it is considered spam, advertising, or any other information that is illegal on our website, the moderator has the right not to publish your comment.
We do not accept claims about unpublished feedback.
You can read the published comments about airlines on pages "Information about airlines" – "Feedback".

Personal data safety

You must specify your first and last name as well as your email address in the feedback form.
We ask you to leave your contact details only so that our representatives or airlines' representatives can communicate with you if necessary.
We guarantee that your data will not fall into spam lists. Your email address will not be displayed on our website.

The "Punctuality" section presents the statistical information about flight delays of airlines.

The data about airlines punctuality can have a significant impact on the choice of an airline and tickets purchase. Travelers know how much schedule changes can complicate a trip or even ruin it. Millions of tourists from all over the world take the statistics of flight delays into account when planning their trips.

The first graph shows the general total indicators of flight delays.

If you want to know the delay indicators of a particulat flight, enter its number in the search bar. The graph will show its punctuality.

The following values are displayed in the statistics:

less than 15 minutes;
15 to 29 minutes;
30 to 44 minutes;
more than 45 minutes;
flight cancellation.

The data is collected and provided by the international agency FlightStats, Inc.
The stats for our Ratings API is collected twice a month and displays the data of of two previous months: on the 5th day (displays the delays within a period between the 1st day of a current month and the 1st days of two previous months) and on 20th (displays the delays within a period between the 15th day of a current month and the 15th days of two previous months).